The

Service

Experience unparalleled comfort and convenience from the moment you land with Enjoy First Class Experience's VIP Airport Hosting Service at both El Dorado International Airport, Bogotá, and Rafael Núñez International Airport, Cartagena. Our service transforms your travel experience, infusing every step with luxury, efficiency, and the highest standard of hospitality. Designed to meet and exceed the expectations of discerning travelers, we offer an exclusive journey marked by our signature white-glove service.

Benefits of Our Service

  • Personalized Welcome: Be greeted by your own VIP host, dedicated to ensuring your experience at either El Dorado International Airport, Bogotá, or Rafael Núñez International Airport, Cartagena, is nothing short of spectacular. From arrival to departure, your comfort and satisfaction are our priorities.
  • Exclusive Enhancements: Our service highlights the best of both El Dorado and Rafael Núñez Airports, jewels of Colombia, by offering a seamless blend of top-tier hospitality and operational excellence.

Comprehensive Facilities: All-inclusive Amenities

  • Dedicated VIP Host/Hostess: A personal guide to assist you at every turn, ensuring a smooth and enjoyable airport journey.
  • Relaxed Ambience: Discover serenity with the Airport’s tranquil VIP Lounge, designed to provide a peaceful retreat from the hustle of travel. Sink into comfort and unwind before your flight.
  • VIP Lounge with Unlimited Drinks and Snacks: Elevate your experience in the Airport’s exclusive VIP Lounge, where a complimentary selection of beverages and snacks awaits. Relax and recharge at your leisure for your flight with our all-inclusive access. The lounge is managed by a trusted third-party partner to ensure the highest level of service.
Host for VIP airport arrival services colombia 2

Our

Protocols
& Procedures

  • Warm Greetings: A VIP host will be ready to welcome you warmly, guiding you smoothly through your initial steps upon arrival.
  • Clear Guidance: Our hosts ensure you're well-informed about the latest procedures, offering clarity and confidence throughout your transit.
  • Effortless Navigation: Assistance at all airport checkpoints and stress-free transit through the airport.
  • Expedited Processes: Experience a smooth and efficient journey through all necessary procedures, ensuring a seamless continuation of your travel.
  • Luggage Assistance: Our attentive staff will handle your belongings, allowing you to move freely and focus on the experience.
  • Porter Services: our team is on hand for any assistance, ensuring nothing weighs down your journey.
  • Uninterrupted Comfort: Despite VIP lounge adjustments, your travel comfort remains our top priority, with continuous service.
  • Gracious Departures: Your VIP host will assist you to your awaiting transportation, concluding your airport experience on a memorable note.

DISCLAIMER

  • Service Limitation: Our services are exclusively tailored for arrivals. Departure services must be booked separately.
  • Additional Charges for Last-Minute Bookings: Arrivals within 24 hours of booking will incur an additional fee of USD $50.
  • In case of a refund, a 10% cancellation fee will be deducted, corresponding to bank charges.
  • No-Show Policy: In the event of a no-show, whereby the client fails to avail of the booked service, the fee is non-refundable.
  • Office Hours for Direct Calls: For inquiries and bookings via direct calls, our office hours are as follows:
    Monday to Sunday: from 8:00 AM to 10:00 PM

We kindly ask all clients to familiarize themselves with these terms and conditions before proceeding with bookings or inquiries. Should you have any questions or require further clarification, please do not hesitate to contact us during our designated office hours.