TERMS & CONDITIONS
GENERAL PROVISIONS
It is the clients’ responsibility to provide First Class Experience Aruba with full details of their travel and a picture/image of their luggage. Such information must be provided before or at arrival for speedy luggage recognition of the guest.
First Class Experience Aruba personnel will make themselves identifiable at the arranged meeting point with a sign, uniform, badge, etc. The clients being met and assisted are requested to identify themselves to our personnel and will hand over passports and complete filled customs documents for further fast track assistance.
SERVICE POLICY
All rates quoted are the “START FROM” rates; there may be additional charges, which will be advised during the booking process.
Quotes are excluded from any additional fee or gratuity for wheelchair assistance.
Quote based on 3 hours of service in the VIP room, after which an extra charge might be assessed.
First Class Experience Services cannot guarantee the success of the Fast Track service during peak hours.
Booking less than 24 hours before the service will incur an extra charge of $50.
An additional after-hours surcharge of 30% will be applied to all reservations that are scheduled between the hours of 12:00 AM (midnight) and 8:00 AM.
CANCELATION POLICY
Website bookings are final sale.
If you want to cancel, we will be able to give you a credit note to use within 1 year, if cancellation has been requested 48 hours prior to your service.
No Show: A reservation is considered a “No Show” if the passenger cannot be located or contacted within one hour (time starts when the plane lands, or from departure pick-up time or indicated time that will be at the airport). Full fare will be charged for all No Shows.
Taxes are subject to change without notification, as First Class Experience Aruba has no control over if or when a tax increase may be imposed by various governmental agencies.
If you have not received an acknowledgement email from the reservations department within 24 hours, please resubmit the cancellation order. Credit notes will only be issued on confirmed cancellations.
Extra charges will be immediately applicable at Departure if:
- The check-in time wasn’t modified or informed 9 hours before the schedule.
- For late arrival at the airport.
- Missing of flight.
GROUP CANCELLATION POLICY
Cancellations received 5 days prior to the scheduled departure of the initial passenger are entitled to a 100% refund of the contracted amount.
Cancellations received within 2 – 5 days of the scheduled departure of the initial passenger are entitled to a 50% refund of the contracted amount.
Cancellations received less than 2 days (48 hours) before the scheduled departure of the initial passenger or No Show are non-refundable.
A cancellation penalty may not apply in the case of Force Majeure, which is also defined as an Act of God. A party is not liable for failure to perform the party’s obligations if such failure is a result of Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption or failure of electricity or telephone service. No party is entitled to terminate this agreement in the case of Force Majeure.
MEETING POINT AND MEETING TIME
It is the clients’ responsibility to provide First Class Experience Aruba with full details of their travel and a picture/image of their luggage. Such information must be provided before or upon arrival for speedy luggage recognition of the guest.
First Class Experience Aruba personnel will make themselves identifiable at the arranged meeting point with a sign, uniform, badge, etc. The clients being met and assisted are requested to identify themselves to our personnel and will hand over passports and completed customs documents for further fast track assistance.