1. General Provisions
a. First Class Experience Aruba cannot be used to obtain an exemption from mandatory official measures in the passenger handling process such as passenger screening, passport control or clearing customs.
b. Please request the service in advance as early as possible, giving at least 48 hours ‘notice for VIP services at the Aruba Airport Reina Beatrix (prior to the time at which the service is to begin, based on the departure or arrival time of the passenger(s) required services).
c. A request becomes a binding order for First Class Experience Aruba only when the client responded with a confirmation.
d. Please be sure to inform us without delay of any change in the requested services (such as changes in arrival or departure times, number of persons, etc.). The changes will not be binding for us until we confirm the amended order.
e. First Class Experience Aruba will not be held responsible for any of the following: loss of luggage, theft of luggage, damage to the luggage or any lost or missing content.
2. Service Policy
a. All rates quoted are the “START FROM” rates; there may be additional charges, which will be advised during the booking process.
b. Quotes are excluded any additional fee or gratitude for wheelchair assistant, luggage assistant.
c. Quote based on 3 hours of service in the VIP room, after which extra charge might be assessed.
d. First Class Experience Services cannot guarantee the success of Fast track service during peak hours.
e. Booking less than 24 hours before the service will have an extra charge of $ 25.00.
3. Cancelation Policy
a. Cancellations received more than 48 hours prior to the scheduled booking time are entitled to a 100 % refund.
b. Cancellations received less than 48 hours prior to the scheduled booking time are entitled to a 50 % refund.
c. Cancellations received less than 24 hours prior to the scheduled booking time or No Show are non- refundable.
d. Cancellation requests will only be confirmed when a cancellation order has been sent to the relevant reservations email address and an acknowledgement email from reservations department has been received from First Class Experience.
If you have not received an acknowledgement email from the reservations department within 24 hours please resubmit the cancellation order. Credit notes will only be issued on confirmed cancellations.
Extra charges will be immediately applicable at Departure if:
a. check in time wasn’t modified or informed 9 hours before schedule
b. for late arrival at the airport
c. missing of flight
4. Group Cancellation Policy
a. Cancellations received 5 days prior to scheduled departure of initial passenger are entitled to 100 % refund of the contracted amount.
b. Cancellations received within 2 – 5 days of scheduled departure of the initial passenger are entitled to 50 % refund of the contracted amount.
c. Cancellations received less than 2 days (48 hours) of the scheduled departure of the initial passenger or No Show are non-refundable.
A Cancellation penalty may not apply in case of Force Majeure, which is defined also as Act of God. A party is not liable for failure to perform the party’s obligations If such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement in case of Force Majeure.
5. Meeting Point and Meeting Time
a. It is the clients’ responsibility to provide First Class Experience Aruba with full details of travel and picture/image of luggage. Such information must be provided before or at arrival for speedy luggage recognition of guest.
b. First Class Experience Aruba personnel will make themselves identifiable at the arranged meeting point with a sign, uniform, badge etc. The clients being met and assisted are requested to identify themselves to our personnel and will hand over passports and complete filled customs documents for further fast track assistance.